Number Change

The Number Change bulk action enables one or more serial numbers to be changed for multiple subscriptions. These serial numbers can be managed or non managed numbers of connected or not connected subscriptions.

The following steps describe how to create a Number Change bulk action.

Prerequisites

• Ensure you have downloaded the Number Change Excel Template, and populated it with the numbers to be changed.

  To return a blank field in CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers., enter double quotation marks in the Managed or Non Managed number cells as required.

• The list of bulk actions and templates that are available to you is linked to your user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. profile. If you do not have the relevant permissions, you will not be able to view or download this bulk action.

1. From the CMP Bulk Action menu on the left-hand side, expand Bulk Actions and select Number Change.

   The Number Change screen displays.

2. Select the drop-down list at the Salesperson field and choose the salesperson responsible for the number change.
   1. Enter the sales account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. number or saleperson's name the Salesperson field.

      This will populate the drop-down with the result.

   2. You can also enter part of a code and/or description in the Search field to populate the drop-down with results.

3. Tick the Is Non Network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network. checkbox if the changes are not to be effected on the underlying network, if applicable.

4. Click Next.

   The second Number Change screen displays.

5. Enter the required notification details.

   1. Enter the email, typically the user's email, to which the notification is to be sent when the bulk action is completed in the Notification Email field.

      This field is validated to ensure that information is not sent outside the organisation.

   2. Enter a meaningful description/name for the bulk action in the Label field.

      Maximum 50 characters.

6. Click Next.

   In the next screen, you can select and upload the Excel template with the details of the subscriptions to which the Number Change bulk action will apply.

7. Click Browse, then navigate to and select the Excel file to upload.

   The name of file is displayed in the File Name field.

   The new bulk action has been created with a status of Not Confirmed.

8. To initiate the action, click Confirm.

   You are taken to the Previous Bulk Actions screen where the new bulk action now appears.

   The bulk action will be automatically processed, and once complete, the progress will show as batch complete.